About
Creative and driven UX Designer + Project Manager with a passion for designing and providing exceptional user experiences.
UI/UX Designer & Project Manager
- Phone: (310) 413-4509
- City: Los Angeles, CA
- Degree: B.S. in Informatics & HCI
- Email: llauren.cramerr@gmail.com
Hi, and welcome! I am a dynamic UX Designer and Project Manager with a passion for creating user-centered designs that deliver both business and user goals. With a strong background in project management, I excel at balancing design needs with project timelines and stakeholder requirements.
I have a proven track record of delivering high-quality products on time and within budget. I approach each project with empathy, research, and a drive to create exceptional user experiences.
In my free time, you'll find me pursuing my many interests, including drawing, playing video games, figure skating, and taking trips to Disneyland.
Let's work together to bring your digital vision to life and create meaningful experiences for users.
Resume
Summary
Lauren Cramer
Highly-motivated individual with a variety of proven skills, including UX design & research, development, client success, and project management. Excellent interpersonal skills and technical expertise.
- Los Angeles, CA
- (310) 413-4509
- llauren.cramerr@gmail.com
Education
Bachelor of Science & in Informatics
2013 - 2019
University of California, Irvine
Specialization in Human-Computer Interaction
Professional Experience
Computer & Systems Support Analyst
Jul 2024 - Present
Los Angeles, CA
- Resolved hardware, software, and network connectivity issues; performed advanced troubleshooting
- Installed, configured, and tested computer systems and peripherals to meet user needs
- Administered LAN/WAN systems, including servers, routers, and switches
- Managed user accounts, security settings, and system upgrades or patches.
- Collaborated with contractors to ensure reliable network connections
Project Manager
Jun 2023 - Mar 2024
Los Angeles, CA
- Coordinated SaaS product delivery across development, design, and sales teams
- Managed project timelines, budgets, and resources to ensure on-time releases
- Applied agile methodologies (Scrum, Kanban) to improve workflows and collaboration
- Served as the primary client contact, addressing inquiries and managing expectations
- Utilized tools like JIRA to track progress and implement improvements
Lead UX/UI Designer
Feb 2023 - May 2024
Los Angeles, CA
- Designed user-friendly interfaces for managing student projects, ensuring seamless usability
- Collaborated with teams to align design objectives with project goals and user needs
- Created wireframes, mockups, and prototypes to iterate on design concepts
- Conducted user research and usability testing to refine designs based on feedback
- Partnered with developers to implement and optimize design specifications
Client Services Project Manager
Jan 2022 - Feb 2023
Los Angeles, CA
- Delivered software empowerment, education, and training to facilitate client success
- Guided stakeholders from prospects to customers through cross-functional collaboration
- Owned Alegion software implementation as the primary client contact
- Monitored and optimized client subscription usage for maximum value and satisfaction
- Consulted on software best practices, workflow design, and data science for client projects
Customer Success/Project Manager
Sept 2020 - Dec 2021
Houston, TX
- Collaborated with developers to enhance software and website functionalities
- Managed projects across QA, UX, development, customer success, and marketing teams
- Conducted QA testing during bi-weekly sprints to ensure product quality
- Delivered product demos to clients, highlighting features and benefits
- Utilized tools like Jira, Microsoft Office, Teams, Zendesk, Freshworks, and HubSpot
